Help & Customer Care
From JazzCash deposit questions to PSL betting queries, our English-speaking team is always on standby. No bots, no runaround — just quick, clear answers whenever you need them.
The fastest way to get help. Open the chat widget directly on any 98ab page and you'll be connected to a live agent in under 2 minutes — day or night, including during PSL match nights and big international fixtures.
Available: 24 / 7 / 365
For detailed queries — account verification status, withdrawal documentation, or responsible gaming requests — email our team and receive a thorough reply within 4 hours. Please include your registered username in the subject line.
Plain text only — not a clickable link
All times in Pakistan Standard Time (PKT, UTC+5)
Support Topics
The 98ab support team is trained on every part of the platform. Whether you're a first-time player from Islamabad trying to figure out how to deposit via Easypaisa, or a seasoned bettor in Lahore chasing a withdrawal query, we've seen it before and we know exactly how to sort it out. Here's a snapshot of the topics we deal with every day:
JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT queries — including failed transactions, processing delays, and limit increases.
Login issues, CNIC/passport verification, selfie submission, email changes, two-factor authentication setup, and account closure requests.
Welcome bonus crediting, wagering requirement clarification, reload bonus eligibility, PSL season specials, and cashback terms explained in simple English.
Unsettled bets, game disconnections, slot RTP queries, live casino technical issues, cricket market cancellations, and odds dispute guidance.
Deposit limits, session reminders, self-exclusion requests, temporary account cooling-off, and guidance on accessing external support resources.
Suspected unauthorized access, password resets, phishing report escalation, and data privacy requests in accordance with our Privacy Policy.
Payment issues are the most common reason players reach out, and we take them seriously. Whether your JazzCash deposit didn't credit in Karachi or your Easypaisa withdrawal is sitting in pending in Faisalabad, our cashier support specialists handle exactly these situations every day. Here's what we support:
Funds usually arrive within 10 minutes. If yours hasn't appeared after 30 minutes, contact live chat with your transaction reference number and mobile wallet receipt. Our team can trace and credit it manually where needed.
Most withdrawals process within 30 minutes for mobile wallets and 4 hours for bank transfers. Delays beyond this are rare but do happen — usually linked to pending KYC or a routine compliance check. Email us with your withdrawal ID and we'll investigate.
We support USDT on TRC-20 and ERC-20 networks. Always double-check the network before sending — wrong network transfers cannot be recovered. Our support team can help verify wallet address formats before you initiate a transfer.
Play Safe
At 98ab, we believe gambling should always be a form of entertainment — not a financial strategy or an escape from stress. Our support team is trained to recognize when a player may need a helping hand, and we have practical tools available to every account holder.
If you're ever feeling like your betting habits are getting out of hand, don't wait. Reach out to us directly and we'll walk you through options like deposit caps (e.g., a daily maximum of Rs 2,000), session time limits, and account cooling-off periods. These can be set up in minutes and give you breathing room without permanently closing your account.
18+ Only
98ab is strictly for adults aged 18 and above. If you are under 18, please do not register or attempt to use this platform. Users are responsible for ensuring that online gambling is lawful in their jurisdiction. Pakistani users should be aware of all applicable local laws and regulations before participating.
Every agent communicates in clear, plain English — the same language the entire 98ab platform operates in. No language barrier, no misunderstandings.
Our agents know about PSL schedules, JazzCash transfer limits, Easypaisa OTP behavior, and bank processing windows on Pakistani public holidays.
All support interactions happen over HTTPS-encrypted channels. We never request sensitive documents via email or social media — only through the secure account portal.
Every support interaction is logged with a ticket reference. If your issue escalates, you'll always have a reference number to track progress and follow up.