98ab Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how 98ab ("98ab", "we", "us", "our") collects, uses, stores, and protects personal data relating to users ("you") of the 98ab website and gaming platform located at 98ab.asia ("the Platform"). It also describes your rights in relation to your personal data and how to exercise them.

98ab is committed to handling your personal data responsibly and in accordance with applicable data protection principles. Please read this Policy carefully. By registering an account, using the Platform, or depositing funds, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy is to be read alongside the 98ab Terms & Conditions and Responsible Gaming policy, which together govern your use of the Platform.

2. Data We Collect

2.1 Data You Provide Directly

When you register and use a 98ab account, we collect the following categories of personal data that you provide to us directly:

• Identity data: Full name, date of birth, CNIC number or passport number (for identity verification purposes).
• Contact data: Email address, mobile phone number.
• Account credentials: Username and hashed password. We never store your password in plain text.
• Financial data: Payment method details (e.g., JazzCash account, Easypaisa account, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, deposit and withdrawal amounts in PKR.
• Verification documents: Copies of identity documents submitted during KYC verification (CNIC, passport, proof of address).
• Communications: Messages you send to the 98ab support team via live chat or email, including any information you choose to include.

2.2 Data Collected Automatically

When you access and use the Platform, we automatically collect certain technical and behavioural data:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps, and feature interactions.
• Location data: General geographic location derived from IP address. We do not collect precise GPS location.
• Cookies and similar technologies: Session cookies, persistent cookies, and similar tracking technologies. See Section 6 for full details.

2.3 Data from Third Parties

98ab may receive data about you from third-party identity verification services, fraud detection providers, and payment processors (such as JazzCash and Easypaisa) where this is necessary to process transactions, verify your identity, or comply with applicable obligations.

3. How We Use Your Data

98ab uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 98ab account; processing your login and authentication.
• Service delivery: Enabling you to place bets on cricket, PSL, and other sports; access live casino games; play slots; and use all Platform features.
• Payment processing: Processing deposits and withdrawals in PKR via your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or USDT).
• Identity verification (KYC/AML): Verifying your identity and age (18+ requirement) in accordance with applicable anti-money laundering and responsible gaming obligations.
• Customer support: Responding to your support queries, resolving disputes, and managing complaints.
• Marketing and promotions: Sending you information about 98ab bonuses, promotions, and offers where you have consented to receive such communications. You may opt out at any time.
• Fraud prevention and security: Detecting, preventing, and investigating fraud, cheating, money laundering, and other prohibited activities on the Platform.
• Responsible gaming: Monitoring gaming behaviour to identify potential signs of problem gambling and to enforce self-exclusion and account restriction requests.
• Legal compliance: Meeting our legal and regulatory obligations, including retaining transaction records as required.
• Platform improvement: Analysing aggregate usage data to improve the Platform's features, performance, and user experience.

4. Legal Basis for Processing

98ab processes your personal data on the following legal bases, as applicable:

• Contract performance: Processing necessary to perform the contract between you and 98ab (i.e., providing the gaming platform services and processing your transactions).
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing necessary for 98ab's legitimate interests, including fraud prevention, platform security, and service improvement, provided these do not override your fundamental rights and freedoms.
• Consent: Where 98ab relies on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting 98ab support or updating your account preferences.

5. Sharing Your Data

98ab does not sell your personal data to third parties. We may share your data with:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT-related processors, to the extent necessary to process your transactions.
• Identity verification providers: Third-party KYC and AML service providers that assist 98ab in verifying your identity and age.
• Game software providers: Third-party game studios (such as Pragmatic Play) that supply casino games on the Platform. These providers may process gameplay data in accordance with their own privacy terms.
• IT and infrastructure providers: Hosting, cloud, and cybersecurity service providers that support the operation of the Platform, under appropriate data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, regulatory bodies, or other authorities where 98ab is required or permitted by law to disclose data.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant successor entity, subject to the same privacy protections.

All third-party data processors engaged by 98ab are contractually required to protect your data and use it only for the purpose for which it was shared.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. 98ab uses cookies and similar technologies (such as local storage and session identifiers) to operate and improve the Platform.

6.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function, including maintaining your session after login and remembering your preferences. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Help 98ab understand how users navigate the Platform (e.g., which pages are visited most frequently, where users encounter errors). Data is aggregated and anonymised where possible.
• Security cookies: Used for fraud detection, bot prevention, and account security measures.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the 98ab Platform, including the ability to log in or place bets.

7. Data Retention

98ab retains your personal data for as long as your account is active and for as long as necessary to fulfil the purposes described in this Policy. In particular:

• Account data (including transaction records) is retained for a minimum of 5 years following account closure to comply with applicable anti-money laundering and record-keeping obligations.
• Identity verification documents are retained for the legally required period applicable to the relevant jurisdiction.
• Marketing preferences and communication logs are retained until you withdraw consent or for 2 years of account inactivity, whichever comes sooner.
• Technical and usage logs are typically retained for 12 months unless retention is required for security or legal purposes.

8. Data Security

98ab implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 98ab's servers — the same encryption standard used by major Pakistani banks including HBL and UBL.
• Hashed storage of passwords — plain text passwords are never stored or accessible.
• Access controls limiting 98ab employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Fraud detection systems monitoring for unusual account activity.

While 98ab takes data security seriously, no online system is completely infallible. You should take steps to protect your own account, including using a strong and unique password and logging out from shared devices. If you suspect a security incident affecting your 98ab account, contact support immediately at [email protected] (plain text — not a clickable link).

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 98ab:

• Access: The right to request a copy of the personal data 98ab holds about you.
• Rectification: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request deletion of your personal data in certain circumstances (note: we may be required to retain certain data by law, even after account closure).
• Restriction: The right to request that 98ab restricts its processing of your data in certain circumstances.
• Objection: The right to object to processing based on legitimate interests.
• Portability: The right to receive your personal data in a structured, commonly used format where processing is based on consent or contract.
• Withdrawal of consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact 98ab at [email protected] (plain text — not a clickable link). We will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

10. Children's Privacy

98ab's services are strictly for adults aged 18 years and over. 98ab does not knowingly collect, process, or retain personal data from persons under the age of 18. If 98ab discovers that personal data has been collected from a minor, that account will be closed immediately and all associated data deleted. If you believe a minor has registered an account on 98ab, please notify us immediately at [email protected].

11. International Data Transfers

98ab's Platform infrastructure may involve data processing in jurisdictions outside Pakistan. Where personal data is transferred internationally, 98ab takes steps to ensure that appropriate safeguards are in place, including contractual protections with data processors, to ensure your data is treated with an equivalent level of protection to that described in this Policy.

12. Changes to This Privacy Policy

98ab may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. Material changes will be communicated to registered users via email or a prominent notice on the Platform before taking effect. Your continued use of 98ab after any update constitutes your acceptance of the revised Policy. The "last updated" date at the top of this page will always reflect the most recent version.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 98ab handles your personal data, please contact our support team:

Email: [email protected] (plain text — not a clickable link)

Support hours: 24/7 via live chat on the Platform or by email.